Caseworker.gov - correspondence, casework and FOI management for councillors, councils, public bodies and governments

Correspondence and Casework Management

Caseworker.gov provides elected members, political groups and correspondence teams with a simple way to track casework and correspondence.

Our user friendly system will increase the efficiency of elected members and staff, as they spend less time logging and chasing, and more time delivering results.

With our advanced automation and accessible reporting our users soon find that their lives are easier and their workflow is faster, while providing clear and insightful data on their work.

Record

With Caseworker.gov, advanced automation takes over the drudgery of logging and recording incoming correspondence and requests.

Handle incoming correspondence and requests from emails, letters, phone calls, website forms, SMS and Twitter
Use electoral rolls, customer lists and other data sets to automate record creation
Automatic assignment of email replies to their case / request files with no user interaction
Easy to use classification system for rapid search, analysis and future bulk mailings

Action

Use Caseworker.gov’s inbuilt email and letter writing tools to rapidly deal with correspondence and inquiries with every action logged automatically.

Email and letter templates
Quick replies automatically log and reply to emails with one click
Integrate with existing directory services or use Caseworker.gov’s internal system for referrals and hand-offs
Simple mail merge for letters and emails allow you to update groups / segments of people with ease

Track

Automatic logging means better quality data, which means better tracking of progress and outstanding requests.

Automatic status updates
Use review dates and reminders to track progress
Assign cases and requests to other individuals for action and follow-up
Track progress on specific case and request types using tags, date ranges and more

Analyse

Caseworker.gov delivers real insight into your data, by providing it in a clear and simple to understand way. that can be personalised to suit your needs.

Simple interactive reporting from within Caseworker.gov, no need to export reports to other applications
Create and analyse residents / citizen segments
Detailed statistics and dashboards for entire installations or individual users
Find trends and surface insights by analysing data over time

Record

With Caseworker.gov, advanced automation takes over the drudgery of logging and recording incoming correspondence and requests.

Handle incoming correspondence and requests from emails, letters, phone calls, website forms, SMS and Twitter
Use electoral rolls, customer lists and other data sets to automate record creation
Automatic assignment of email replies to their case / request files with no user interaction
Easy to use classification system for rapid search, analysis and future bulk mailings

Action

Use Caseworker.gov’s inbuilt email and letter writing tools to rapidly deal with correspondence and inquiries with every action logged automatically.

Email and letter templates
Quick replies automatically log and reply to emails with one click
Integrate with existing directory services or use Caseworker.gov’s internal system for referrals and hand-offs
Simple mail merge for letters and emails allow you to update groups / segments of people with ease

Track

Automatic logging means better quality data, which means better tracking of progress and outstanding requests.

Automatic status updates
Use review dates and reminders to track progress
Assign cases and requests to other individuals for action and follow-up
Track progress on specific case and request types using tags, date ranges and more

Analyse

Caseworker.gov delivers real insight into your data, by providing it in a clear and simple to understand way. that can be personalised to suit your needs.

Simple interactive reporting from within Caseworker.gov, no need to export reports to other applications
Create and analyse residents / citizen segments
Detailed statistics and dashboards for entire installations or individual users
Find trends and surface insights by analysing data over time

FOI and PQ Management

The Caseworker.gov system can also be used to manage Freedom of information requests and Parliamentary Questions.

Subject matter experts can easily log in to the system to edit responses, allowing your whole organisation to contribute. The whole response process is logged automatically from start to finish and managing review dates and assigning work to other users couldn’t be more simple.

With Caseworker.gov be able to revolutionise your workflow, make everyone’s lives a little bit easier while enhancing the service you deliver.

In the Cloud

A cloud based Software as a Service (SaaS) solution providing maximum flexibility at an affordable cost.

Easy to use, modern web based interface
Nothing to install
Works on a iPad, Android tablet or other mobile devices

Secure

World class security backed by the power of Google's Cloud Servers.

User level access control allowing data to be shared and protected on a user by user basis
256 bit SSL encryption secures all communications between users and Caseworker.gov
High level of physical security in Google's world class data centres
2nd Factor authentication using Yubikeys or a smartphone app to secure access

Compatible

Integrate with your existing IT Platforms with ease and use your existing processes.

Office 365
Lotus Notes / IBM Notes
G-Suite
Active Directory Single sign on
G-Suite single sign on

In the Cloud

A cloud based Software as a Service (SaaS) solution providing maximum flexibility at an affordable cost.

Easy to use, modern web based interface
Nothing to install
Works on a iPad, Android tablet or other mobile devices

Secure

World class security backed by the power of Google's Cloud Servers.

User level access control allowing data to be shared and protected on a user by user basis
256 bit SSL encryption secures all communications between users and Caseworker.gov
High level of physical security in Google's world class data centres
2nd Factor authentication using Yubikeys or a smartphone app to secure access